Our Code of Conduct.

We pledge to:
Describe accurately the amenities and services provided.
Ensure proper standards of customer care, courtesy and cleanliness are maintained at all times.
Deal promptly and courteously with all enquiries, requests and complaints.
Provide proper insurance cover, and comply with all relevant legislation and regulations.
Remember every year for 10 years while we were members of the tourist board our Self Catering properties always received a 4 star "excellent" award for Self Catering awarded by "Visit Scotland" the "Scottish Tourist board".

We have since withdrawn membership of Visit Scotland as we feel they now hold the interests of their shareholders above the interests of their members.

now for the booking conditions - if you get fed up reading this stuff you can always go straight to the kids page its far more interesting and has pictures.

Terms of booking.

1. Penmore house sleeps 10 maximum - no more than 10 except a baby in a cot.

2. To pay a non-refundable 50% deposit to confirm the booking at time of booking. If booking is made less than 6 weeks before the start of the booking period, the full amount is payable on booking. The owners reserve the right to refuse entry if full payment has not been received and to cancel the booking and relet the property to alternative guests if full payment is not received by 6 weeks prior to the start of the booked period. Bookings deposits and balance payments may be made by credit / debit card to our paypal account, we will send you an online invoice, there is no need for you to have a paypal account of your own. We prefer payment by Sterling cheques made payable to Jim Spence and sent to Penmore, Dervaig, Isle of Mull, Argyll. PA75 6QS.

3. To notify of any cancellation in writing as soon as possible and pay any monies due. If the accommodation is relet for the booked period at the full rate, a refund will be made, subject to deduction of an administration fee. In other circumstances, partial refunds will be made available at the owner's discretion.

4. To vacate the property by 10:00 am on the final day of let.

5. To leave the property clean and tidy with full inventory and to reimburse the owners for any significant breakage, loss or damage, barring minor breakages.

6. No dogs or pets to be allowed in the property.

7. No smoking in the property.

8. To use the property solely for the purposes of self catering holiday accommodation and to accept the owner's right to refuse entry to the property of any person considered unsuitable to take charge. The owner shall not be held responsible or liable for any accident, loss or mishap to persons or property whilst using the premises or for any illness or injury arising from any cause whatsoever.

8.. To accept that should the property become unavailable or unsuitable for letting purposes subsequent to booking through any cause, the owner's liability shall be limited to the amount of rent paid.

9. To allow the owners or their agents access to the property at all reasonable times.

Isle of Mull Self Catering

We aim to provide you with best holiday accommodation we can, that way you will keep coming back year after year, and indeed many of our clients do just that.

Our Code of Conduct.

Terms of booking.

We look forward to meeting you